Customer Support

Welcome to the Yono Rummy APK support center. We're here to help you with any questions, issues, or concerns you may have about our platform. Our dedicated support team is committed to providing you with timely and helpful assistance.

Whether you're experiencing technical difficulties, have questions about your account, or need help with payments and withdrawals, we're just a click or call away. Browse through our frequently asked questions below, or contact us directly for personalized assistance.

How to Contact Us

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Email Support

Send us an email at [email protected] for detailed assistance. We typically respond within 24 hours during business days.

Send Email

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Live Chat

Chat with our support team in real-time through our platform. Available 24/7 for immediate assistance with urgent issues.

Start Chat

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In-App Support

Access support directly from within the Yono Rummy APK app. Navigate to the Help section for quick assistance.

Open App

Response Times

We understand that timely support is crucial for your gaming experience. Here are our commitment to response times:

Email Support: Within 24 hours during business days
Live Chat: Immediate response during business hours
Technical Issues: Priority response within 4 hours
Payment Issues: Urgent response within 2 hours
Account Security: Immediate attention and response

For urgent matters such as account security issues or payment problems, please contact us immediately through live chat or email with "URGENT" in the subject line.

Common Issues and Solutions

Account and Login Issues

I forgot my password. How can I reset it?

Click on "Forgot Password" on the login page, enter your registered mobile number, and follow the OTP verification process to reset your password. You'll receive a new password via SMS.

I'm unable to log into my account. What should I do?

First, ensure you're using the correct mobile number and password. If the issue persists, try clearing your browser cache or app data. Contact support if you continue to experience problems.

Payment and Withdrawal Issues

My withdrawal is taking longer than expected. Why?

Withdrawals typically process within 24-48 hours. Delays may occur due to bank processing times, verification requirements, or weekend/holiday periods. Contact support if your withdrawal exceeds 72 hours.

My payment failed. What should I do?

Payment failures can occur due to insufficient funds, incorrect card details, or bank restrictions. Verify your payment method details and try again. If the problem persists, contact your bank or our support team.

Technical Issues

The game is running slowly or freezing. How can I fix this?

Try closing other applications, clearing your device's cache, or restarting your device. Ensure you have a stable internet connection. If problems persist, contact our technical support team.

I'm experiencing connection issues. What can I do?

Check your internet connection, try switching between WiFi and mobile data, or restart your router. If the issue continues, it may be a temporary server issue. Contact support for further assistance.

Account Verification Help

Document Verification

To ensure the security of our platform and comply with regulations, we may require document verification. Here's what you need to know:

Accepted Documents: Government-issued ID (Aadhaar, PAN, Driver's License, Passport)
Address Proof: Utility bills, bank statements, or rental agreements (not older than 3 months)
Photo Requirements: Clear, well-lit photos with all text visible
Processing Time: 24-48 hours for verification completion

Verification Process

Log into your account and navigate to the verification section
Upload clear photos of your documents
Ensure all information matches your account details
Submit and wait for verification confirmation
Contact support if verification is rejected

Responsible Gaming Support

We are committed to promoting responsible gaming and providing support for players who may need assistance managing their gaming activities.

Self-Exclusion Tools

Deposit Limits: Set daily, weekly, or monthly deposit limits
Time Limits: Control the amount of time you spend gaming
Loss Limits: Set maximum loss amounts for specific periods
Cooling-Off Periods: Take breaks from gaming for 24 hours to 6 weeks
Permanent Self-Exclusion: Permanently close your account if needed

Getting Help

If you're concerned about your gaming habits, we encourage you to:

Use our self-exclusion tools
Contact our support team for assistance
Seek help from professional organizations
Talk to friends and family about your concerns

Feedback and Suggestions

We value your feedback and suggestions for improving our platform. Your input helps us enhance the gaming experience for all players.

How to Submit Feedback

Use the feedback form in the app or on our website
Send an email to [email protected]
Contact our support team with your suggestions
Participate in our user surveys and polls

What We're Looking For

Feature requests and improvements
Bug reports and technical issues
User experience feedback
Game suggestions and ideas
General platform feedback

Emergency Contact

For urgent security issues or account problems that require immediate attention:

Emergency Email: [email protected]

Response Time: Within 2 hours

Available: 24/7 for security issues

Note: Use emergency contact only for critical security issues, account compromises, or urgent payment problems. For general inquiries, please use our regular support channels.

Additional Resources

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Help Center

Browse our comprehensive help articles and guides for detailed information about using our platform.

Visit Help Center

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Game Tutorials

Learn how to play rummy with our step-by-step tutorials and practice games for beginners.

View Tutorials

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App Updates

Stay updated with the latest app versions and new features to enhance your gaming experience.

Download Updates